Customer Care Services

Customer care demands have never been higher than they are in today’s overdriven marketplace. At the same time, your business must keep a breakneck business development pace to achieve growth.At Rhemedia, we deliver game-changing contact center services that help your business achieve critical customer care and sales growth objectives. We start by hiring only the best contact center managers and agents. We train them to understand your business as intimately as possible. And we motivate them to deliver only the highest level of service for your customers and your business needs. Our commitment to performance on every level, for every customer care, sales and lead generation need you may have, sets Rhemedia apart.Whether you need an experienced sales professional, a savvy technical support specialist, or highly skilled and expertly-trained customer service staff, Rhemedia can deliver your Contact Center Services Solution.

At Rhemedia, we deliver game-changing contact center services that help your business achieve critical customer care and sales growth objectives. We start by hiring only the best contact center managers and agents. We train them to understand your business as intimately as possible. And we motivate them to deliver only the highest level of service for your customers and your business needs. Our commitment to performance on every level, for every customer care, sales and lead generation need you may have, sets Rhemedia apart.

 

Inbound Contact

With a long-tenured call center management team, our people understand the critical role contact centers play in our clients’ business. They know that their job is to satisfy your customers, so it’s essential that they get it right.

Achieving the results you want with leading Inbound Contact Center Services, Rhemedia begins with a genuine understanding of your business objectives. That’s where our account teams excel. From highly customized implementation plans that integrate seamlessly with your business to rigorous quality assurance and ongoing program analysis, your account management team commands the full power of Rhemedia’s experience to orchestrate a fluid and responsive contact center program designed to meet your objectives.

Solutions for Inbound Contact Center Services
Clients choose Rhemedia’s Inbound Contact Center Services because we provide a winning combination of customization, experience, cost efficiency and passion that will address your business needs. We are a metrics driven organization that consistently delivers best-in-class service to our clients and their customers. Through our expertise in specific vertical markets, we are uniquely positioned to handle your distinctive demands. We specialize in the following customer interactions:

  • Sales Support
  • Customer Acquisition
  • Order Processing
  • Customer Care
  • Customer Service
  • Tech Support / Help Desk
  • Activation
  • Retention
  • Win-back
  • Cross-Sell and Up-Sell

 

Outbound Contact Center Solutions

Outbound Contact Center Services that turn your key investments into increased market share.

Rhemedia consistently provided great returns on our clients’ investments. We have perfected our approach in acquiring and increasing our clients’ market share.

From Lead generation in the B2C and B2B space to Welcome Calls to Affinity and Broad Market sales acquisition, Rhemedia works with you to create and customize an outbound marketing approach that increases your brand’s awareness while maintaining stringent quality standards.

Our solutions and services are designed as an integral part of your marketing and sales initiatives and aid in overcoming your unique market challenges and opportunities. The value of Rhemedia’s contact centers is our flexibility, speed to market and performance that is made possible by our strong business processes and sales oriented culture.

We offer outbound services in multiple languages such as French, English and Spanish. Our performance, proactiveness and responsiveness are driven by a relentless customer centric approach; we focus on your specific needs from implementation to roll-out and beyond.

We maintain some of the highest standards in matters of privacy legislation.

 

Solutions for Outbound Contact Center Solutions

Solutions for Outbound Contact Center Solutions

Our wide array of outbound contact center solutions enables Protocol to develop and execute programs to support the following:

  • Lead Generation & qualification
  • Customer Acquisition
  • Market Research
  • Activation & Retention
  • Win-back
  • Welcome Calls
  • Balance Transfers
  • Cross-sell / Up-sell
  • Sales finalization
  • POS activation
  • Political calling
  • Licensed Agent Sales
  • Event RSVP
  • Agent Validation

Business processes :

  • TV Secretariat: Data Entry, catalogs, forms, newsletters, coupons, database, English to French and vice versa translation, PDF interactive, special layout, proof reading, of documents.
  • Invoice Management (Editing, recovery ….)
  • Support Human Resources (reports, contracts, etc …)
  • Scan Data,
  • Image processing

Technical Support

  • Treatment of multi-lingual and multi-channel contacts
  • Management and coordination of corrective actions;
  • Support for installation and use of products (hardware, software and networks) and applications
  • (operating systems, databases and programming environments);
    Support for installation, operation and troubleshooting of network and firewall configuration and traffic database.